:root{font:14px/1.5 Inter,"Segoe UI",Arial,sans-serif;color:#243c38;background:#f4f6f3;--green:#245b4d;--muted:#71817a;--line:#e1e7df;--soft:#edf3ed}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a,select{touch-action:manipulation}button{cursor:pointer}button:disabled{opacity:.5;cursor:default}a{color:var(--green);text-decoration:none}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #c89744;outline-offset:3px}[hidden]{display:none!important}h1,h2,h3,p{margin-top:0}h1{font-size:30px;line-height:1.2;letter-spacing:-.8px;font-weight:650;margin-bottom:8px}h2{font-size:18px;font-weight:650}small{color:var(--muted)}.eyebrow{font-size:10px;font-weight:700;letter-spacing:1.5px;color:#6b8476;margin-bottom:10px}.button{display:inline-flex;justify-content:center;align-items:center;gap:12px;border:1px solid transparent;border-radius:8px;padding:11px 17px;font-size:13px;font-weight:600;white-space:nowrap}.primary{background:var(--green);color:#fff}.primary:hover{background:#194b3e}.secondary{background:#fff;color:var(--green);border-color:#d3ded3}.icon-button{display:inline-flex;align-items:center;justify-content:center;border:0;background:none;color:inherit;font-size:23px;padding:6px;border-radius:6px}.brand{display:flex;align-items:center;gap:10px;color:inherit;font-size:25px;font-weight:650;letter-spacing:-.8px}.brand-icon{display:grid;place-items:center;font-size:30px;position:relative;width:40px;height:43px;background:#d3e5c9;color:#245b4d;border-radius:11px;font-weight:700}.brand-icon>span{position:absolute;font-size:19px;right:4px;top:-2px}.brand small{display:block;font-size:8px;letter-spacing:2.4px;font-weight:500}.auth-screen{display:grid;grid-template-columns:1fr 1fr;min-height:100vh}.auth-intro{background:#1f4d40;color:#fff;padding:62px 11%;display:flex;flex-direction:column;justify-content:center}.auth-intro .brand{position:absolute;top:44px}.auth-intro .brand small{color:#aac3ac}.auth-intro .eyebrow{color:#b7cbb4;margin-top:95px}.auth-intro h1{font-size:42px;line-height:1.17;margin-bottom:22px;letter-spacing:-1.5px}.auth-intro>p:not(.eyebrow){color:#c8d6c7;font-size:16px}.auth-path{display:flex;gap:10px;align-items:center;flex-wrap:wrap;font-size:11px;color:#c5d6c2;margin-top:28px}.auth-path span{padding:7px 11px;border:1px solid #527562;border-radius:5px}.auth-path b{font-weight:400;color:#a1bc99}.auth-note{font-size:11px;color:#9bb39b;margin-top:75px}.auth-form-wrap{display:flex;align-items:center;justify-content:center;padding:40px}.auth-card{max-width:380px;width:100%}.auth-card .pill{color:#75896f;letter-spacing:1.3px;font-size:9px;font-weight:700}.auth-card h2{font-size:25px;letter-spacing:-.7px;margin:17px 0 9px}.auth-card>p{color:var(--muted);margin-bottom:28px}.auth-card label{display:block;font-size:12px;font-weight:600;margin-bottom:17px}.auth-card input{display:block;width:100%;background:white;border:1px solid #d6dfd4;border-radius:7px;padding:12px;margin-top:6px}.auth-card .primary{width:100%;justify-content:space-between;padding:13px 17px}.auth-card>small{display:block;text-align:center;font-size:11px;margin-top:20px}.error{color:#aa3c32!important;font-size:12px;min-height:18px}.shell{display:grid;grid-template-columns:228px minmax(0,1fr);min-height:100vh}.sidebar{position:fixed;inset:0 auto 0 0;width:228px;background:#244f42;color:#f1f5eb;padding:29px 18px;display:flex;flex-direction:column;z-index:5}.sidebar .brand{padding:0 10px}.sidebar .brand small{color:#afc4a6}.workspace-label{font-size:9px;letter-spacing:1.4px;color:#9fb69d;padding:0 13px;margin:40px 0 12px}nav{display:flex;flex-direction:column;gap:4px}nav a{display:flex;align-items:center;gap:12px;color:#c5d4bf;padding:11px 13px;border-radius:7px;font-size:12px}nav a:hover{background:#315d4c}nav a.active{color:#fff;background:#446b52}nav a .nav-icon{font-size:16px;width:19px;text-align:center;opacity:.9}nav .divider{border-top:1px solid #41624e;margin:12px 0}.sidebar-bottom{margin-top:auto;padding-top:25px;display:flex;gap:9px;align-items:center}.avatar{width:32px;height:32px;border-radius:50%;background:#597956;display:grid;place-items:center;font-weight:600;font-size:12px}.sidebar-bottom strong{display:block;font-size:11px;max-width:118px;overflow:hidden;text-overflow:ellipsis}.sidebar-bottom small{font-size:10px;color:#aabfa3}.sidebar-bottom .icon-button{margin-left:auto;font-size:21px;color:#adbfaa}.shell main{grid-column:2;min-width:0}.topbar{height:72px;border-bottom:1px solid var(--line);background:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 32px;gap:14px}.breadcrumb{font-size:11px;color:#849087;white-space:nowrap}.breadcrumb span{margin:0 11px;color:#bdc7b9}.breadcrumb strong{font-weight:500;color:#4b6254}.top-actions{display:flex;gap:18px;align-items:center}.pilot-pill{font-size:10px;padding:5px 9px;border-radius:4px;color:#63815c;background:#edf3e8;white-space:nowrap}.pilot-pill i{display:inline-block;width:5px;height:5px;background:#7a9d6c;border-radius:50%;margin-right:5px}.clinic-select{display:flex;gap:8px;align-items:center;font-size:10px;color:#7a8c7d}.clinic-select select{font-size:11px;background:white;border:1px solid #dfe6dc;padding:7px 8px;border-radius:6px;color:#3e5649;max-width:170px}.page{max-width:1500px;padding:30px 32px 0;margin:auto}.heading{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:20px}.heading p:last-child{font-size:12px;color:var(--muted);margin:0}.heading .eyebrow{font-size:9px;margin-bottom:7px}.pilot-notice{font-size:11px;background:#f3f0e4;border:1px solid #e9e3d0;color:#84734e;padding:10px 13px;border-radius:7px;margin-bottom:22px}.cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:24px}.stat{background:white;border:1px solid var(--line);border-radius:10px;padding:18px 18px 16px;min-height:126px}.stat-top{display:flex;justify-content:space-between;align-items:center;color:#758273;font-size:11px}.stat-icon{background:#edf2e9;color:#698462;width:29px;height:29px;border-radius:7px;display:grid;place-items:center;font-size:14px}.stat strong{display:block;font-size:27px;letter-spacing:-.8px;font-weight:600;margin:9px 0 3px;white-space:nowrap}.stat small{font-size:10px}.stat.warm .stat-icon{background:#f8eedc;color:#b08e52}.columns{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(0,1fr);gap:18px}.panel{background:#fff;border:1px solid var(--line);border-radius:10px;overflow:hidden;margin-bottom:18px}.panel-head{padding:20px 21px 16px;display:flex;align-items:center;justify-content:space-between;gap:15px;border-bottom:1px solid #edf0e9}.panel-head h2{font-size:15px;margin:0}.panel-head p{font-size:11px;color:var(--muted);margin:5px 0 0}.text-link{font-size:11px;font-weight:600}.activity-item{display:flex;align-items:center;gap:12px;padding:16px 21px;border-bottom:1px solid #edf0e9}.activity-item:last-child{border:0}.activity-dot{width:30px;height:30px;border-radius:8px;background:#edf3e8;display:grid;place-items:center;color:#738966}.activity-item strong{font-size:12px;font-weight:500;display:block}.activity-item small{font-size:10px}.activity-item .badge{margin-left:auto}.badge{display:inline-block;white-space:nowrap;font-size:10px;padding:4px 8px;border-radius:5px;background:#edf3e8;color:#64805d}.badge.warm{background:#fbf1d9;color:#a07a33}.badge.neutral{background:#f0f2ef;color:#7d8a7b}.badge.red{background:#f8e9e5;color:#a06658}.toolbar{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:16px 19px;border-bottom:1px solid var(--line)}.search{background:#f8faf6;border:1px solid #e0e6dc;border-radius:7px;padding:9px 12px;width:300px;max-width:100%;font-size:12px;outline-offset:2px}.toolbar select{font-size:11px;padding:9px;border:1px solid var(--line);border-radius:6px;background:#fff;color:#4d6352}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;font-size:12px;white-space:nowrap}th{font-size:9px;letter-spacing:.5px;text-align:left;background:#f8faf6;color:#7b8e7a;padding:12px 18px;font-weight:600;border-bottom:1px solid var(--line)}td{padding:14px 18px;border-bottom:1px solid #edf0e8;vertical-align:middle}.person{display:flex;align-items:center;gap:10px}.person-mark{width:32px;height:32px;border-radius:50%;background:#eef2e8;color:#6c8462;font-size:10px;display:grid;place-items:center;flex-shrink:0}.person strong{display:block;font-weight:500;max-width:290px;overflow:hidden;text-overflow:ellipsis}.person small,.sub{display:block;font-size:10px;color:#8a9587;margin-top:3px}.id-code{font-family:ui-monospace,monospace;font-size:10px;color:#8c9789}.cell-action{border:0;background:none;text-align:left;padding:0;color:var(--green);font:inherit;cursor:pointer}.cell-action:hover{text-decoration:underline}.pagination{display:flex;justify-content:space-between;align-items:center;padding:13px 18px;font-size:10px;color:#8a9587;gap:15px}.pagination .button{font-size:10px;padding:7px 11px}.empty{padding:40px 24px;text-align:center;color:#87927f}.empty .empty-icon{width:45px;height:45px;margin:0 auto 14px;display:grid;place-items:center;border-radius:12px;background:#f1f4ed;color:#8ba180;font-size:22px}.empty h3{font-size:14px;color:#5c705a;margin-bottom:7px;font-weight:500}.empty p{font-size:11px;max-width:420px;margin:auto;line-height:1.7}.loading{padding:50px;text-align:center;color:#7b8e72}.inline-note{padding:15px 20px;font-size:11px;color:#84907d;border-top:1px solid #edf0e9}.detail-top{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:20px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.detail-body{padding:20px}.detail-body dl{display:grid;grid-template-columns:135px 1fr;gap:14px;font-size:12px;margin:0}.detail-body dt{color:#88947f}.detail-body dd{margin:0;overflow-wrap:anywhere}.note-box{background:#f5f7f1;border-radius:7px;padding:15px;font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere;margin-top:18px}.timeline{padding:18px 21px}.timeline-item{border-left:2px solid #dbe5d5;padding:0 0 22px 17px;font-size:12px;position:relative}.timeline-item:before{content:'';position:absolute;left:-5px;top:5px;width:8px;height:8px;background:#7f9a71;border:2px solid white;border-radius:50%}.timeline-item small{display:block;font-size:10px}.message{margin:12px 0;max-width:84%;border-radius:9px;background:#f0f4eb;padding:13px 16px;font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere}.message.outbound{margin-left:auto;background:#e2eddb}.message small{display:block;font-size:9px;margin-top:7px}.message-list{padding:8px 20px 20px}.tabs{display:flex;gap:8px;margin-bottom:18px}.tab{font-size:11px;padding:8px 13px;background:white;border:1px solid var(--line);border-radius:6px;color:#6c8163}.tab.active{background:var(--green);color:white;border-color:var(--green)}audio{max-width:210px;height:30px}footer{display:flex;justify-content:space-between;padding:24px 0;color:#9aa292;font-size:10px;border-top:1px solid var(--line);margin-top:28px}dialog{border:0;border-radius:12px;padding:24px;max-width:650px;width:calc(100% - 32px);color:#294437;box-shadow:0 25px 90px #17392740}dialog::backdrop{background:#18342865}.dialog-head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:20px}.dialog-head h2{margin:0;font-size:21px}.dialog-head .eyebrow{margin-bottom:6px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-grid label{font-size:11px;font-weight:500}.form-grid input,.form-grid select,.form-grid textarea{display:block;width:100%;border:1px solid #d6e0d0;border-radius:6px;padding:10px;margin-top:5px;background:#fff;color:inherit}.full{grid-column:1/-1}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;padding-top:16px}.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);padding:12px 20px;background:#244f42;color:white;border-radius:8px;box-shadow:0 8px 30px #17392730;font-size:12px;z-index:20}.menu{display:none}.error-state{padding:35px;color:#9c6252;background:#fff;border:1px solid #ead6cb;border-radius:9px}
@media(min-width:1550px){.page{padding-top:40px}.stat strong{font-size:31px}.stat{min-height:138px}.topbar{height:78px}}
@media(max-width:1100px){.shell{grid-template-columns:198px minmax(0,1fr)}.sidebar{width:198px;padding:25px 13px}.sidebar .brand{font-size:23px}.page{padding:24px 22px 0}.topbar{padding:0 22px}.cards{gap:10px}.stat{padding:14px 12px}.stat strong{font-size:22px}.columns{grid-template-columns:1fr}.heading h1{font-size:27px}}
@media(max-width:760px){.auth-screen{grid-template-columns:1fr}.auth-intro{display:none}.auth-form-wrap{min-height:100vh;padding:30px}.shell{display:block}.sidebar{transform:translateX(-100%);transition:transform .15s;width:228px;box-shadow:10px 0 35px #18342820}.sidebar.open{transform:translateX(0)}.shell main{width:100%}.menu{display:inline-flex}.topbar{height:63px;padding:0 16px}.breadcrumb{font-size:10px;margin-right:auto}.breadcrumb>span{margin:0 5px}.top-actions{gap:7px}.clinic-select>span{display:none}.clinic-select select{max-width:130px;font-size:10px}.page{padding:22px 16px 0}.heading{align-items:flex-start}.heading h1{font-size:25px}.heading .primary{font-size:0;padding:10px;width:38px}.heading .primary:before{content:'＋';font-size:18px}.cards{grid-template-columns:1fr 1fr;gap:10px}.stat{min-height:115px}.stat strong{font-size:24px}.detail-grid{grid-template-columns:1fr}.heading p:last-child{font-size:11px}.pilot-notice{font-size:10px}.toolbar{padding:12px;flex-wrap:wrap}.search{width:100%}.panel-head{padding:16px}.form-grid{grid-template-columns:1fr}.full{grid-column:auto}.detail-body dl{grid-template-columns:110px 1fr}.pilot-pill{font-size:9px}footer{font-size:9px;gap:15px}.auth-card h2{font-size:24px}.message{max-width:95%}}

.detail-gap{margin-top:18px}

@media(max-width:760px){.sidebar{visibility:hidden}.sidebar.open{visibility:visible}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{transition:none!important;scroll-behavior:auto!important}}